The general terms and conditions of sale outlined below (hereafter known as "General Conditions"), govern the contractual relationship between any user of the PRITAM ELECTRONICS. These general terms and conditions are the only ones applicable and replace all other conditions, except in the case of express written consent. PRITAM ELECTRONICS may be occasionally obliged to modify certain provisions of its general conditions. Therefore, it is necessary to re-read the terms and conditions before each purchase on the PRITAM ELECTRONICS site. We consider that by confirming your order, you have read and accepted our general conditions of sale without reserve.
All orders placed by the customer imply the full acceptance of the present general conditions of sale. Any clause accompanying a customer's order, or any other document which is in opposition to, or which adds a new element to the present general conditions (such as the general conditions of purchase by the customer), will not be accepted by PRITAM ELECTRONICS.
Except in special conditions requiring a special agreement, PRITAM ELECTRONICS payment conditions are as follows:
a) Order payment by bank card ( Maestro, Mastercard, Visa)
b) Order payment by bank transfer
c) Order payment by Paypal
Any of these payment options must first be authorised by PRITAM ELECTRONICS financial department.
Availability of products
Our products are offered while supplies last. The information on the availability of products comes directly from our suppliers and is provided to you at the moment an order is put through. We cannot be held responsible for any error or exceptional modification.
In the event that a product is not available after you have placed an order, we will inform you by email as quickly as possible so that you may cancel your order is said order is over 15 business days late.
If the products received do not conform to the invoice, the Client must advise PRITAM ELECTRONICS immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client's claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification.
No claims will be processed that do not adhere to the above conditions
Pritam Electronics have a timeframe of 3 days after delivery to report faults or damage.
After this time the item may be returned for a repair under the warranty.
Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorisation from PRITAM ELECTRONICS, it will be automatically sent back to the Client at their expense
All products sold by PRITAM ELECTRONICS come with a 1-year “manufacturer warranty”.The term of these warranties can be extended, and coverage is defined by the product purchased and the brand.
Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK or is represented by a third party is irrelevant.
Defective or faulty products must be returned directly to manufacturers or certified workshops.
Should you be unable to contact the manufacturer, you may return your product via standard post (or carrier) to the address given on your returns coupon.
Returned products will not be accepted at the PRITAM ELECTRONICS head office.
PRITAM ELECTRONICS agrees to arrange repairs with its suppliers.
Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box) and the returns coupon.
Products are returned at the customer’s expense.
For any information concerning the After Sales Service, our services are available from Monday to Friday from 10 am to 3pm:
Product warranties sold by PRITAM ELECTRONICS do not cover:
- replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones and recording heads,
- incorrect or inappropriate use of products.Please read the user manual supplied with your product carefully,
- malfunction due to accessories such as power cables,
- defects and consequences following repairs by a person non-certified by PRITAM ELECTRONICS,
- defects and consequences due the incorrect use of the product, e.g. commercial purposes,
- defects and consequences due to external causes.
Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, etc, or to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.
In all cases, PRITAM ELECTRONICS will not be held responsible if the manufacturer refuses to honour the warranty.
In such a case, the manufacturer will provide a quote for repairs.
Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount of the quote should be sent to PRITAM ELECTRONICS via bank transfer.
Extended warranties by PRITAM ELECTRONICS
As well as the usual manufacturer guarantees, PRITAM ELECTRONICS offers extended warranties on a range of products available on its site.
Two types of warranty extension are available on PRITAM ELECTRONICS:
- The 3-year extended warranty extends the manufacturer’s commercial warranty by 1 or 2 years, i.e. a total of 3 years depending on the original manufacturer’s warranty (2 or 1 years respectively);
- The 5-year extended warranty extends the manufacturer’s commercial warranty by 2, 3 or 4 years, i.e. a total of 5 years depending on the original manufacturer’s warranty (3, 2 or 1 years respectively).
If your product develops a fault, PRITAM ELECTRONICS extended warranties cover labour, parts. If the product cannot be repaired, PRITAM ELECTRONICS will either exchange your product for another with similar specifications, or proceed with a full refund. If the Customer requests a full refund for the faulty product, the extended warranty is no longer valid.
Extended warranties do not cover the following:
- Damage resulting from adaptations or adjustments (other than normal operating adjustments) made to the product without written consent from the manufacturer;
- Charges for routine maintenance, repair and replacement of parts due to normal wear;
- Damage resulting from misuse, including:
1. Inappropriate use of the product or not respecting the manufacturer's instructions for the use and maintenance of the product
2. Improper or incorrect software installation
- Damage from repairs carried out by technicians not authorized by the manufacturer, or carried out by the user;
- Damage resulting from accidents, lightning, flood, fire, poor ventilation or other Act of God;
- Damage resulting from flaws in the system used to operate the product.
Please note that the extended warranty provided by PRITAM ELECTRONICS does not apply if the model or serial number on the product has been changed.Refunds: You will be notified by e-mail of any refund (including as a result of a cancellation of your Order) within a reasonable period of time. Refunds can only be made to the original card of purchase. We will aim to process refunds for any sum that has been paid by you for Product(s) which have been returned to Us undamaged and/or Services cancelled in accordance with these Terms as soon as reasonably practicable and in any event within 14 (forteen) days of receipt of the returned Product(s) or the date We confirmed to you by e-mail that you were entitled to a refund